Razed Casino Verification
What Razed asks for, how to upload each document from New Zealand, and how to fix the rejections that slow down a first big withdrawal.
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In short
Razed Casino verification asks for photo ID, proof of address and, for card or bank payments, proof of payment, all uploaded on the verification page. It applies once your total transactions pass a limit set in Razed's rules. Clear original photos or PDFs that match your profile usually pass first time.
- Core documentsID, address, payment
- Address proof ageUnder 180 days
- Review timeNot published
Verification at a glance
- IdentityPassport or licenceBoth sides for cards
- AddressBill or statementLast 180 days
- PaymentCard or bank proofLevel 3 section
- FormatPhoto or PDFAvoid screenshots
- Review timeNot publishedCompliance team
- Help24/7 live chatSite and help centre
What to do if it did not work
Many players arrive here after a document came back. A resubmission request is not a refusal: it tells you which detail the compliance team could not confirm.
Razed's help centre says the compliance team asks for a resubmission when a file does not meet its standards, and it gives the reason with the request. Start by reading that reason word for word. Most of them point to one missing detail, a cropped corner or a mismatch with your profile, and they are fixed by sending a better picture of the same document or a different document from the accepted list.
You can fix it yourself
- Add your missing date of birth to the profile
- Replace an expired passport or licence
- Reshoot a card or ID with all four corners
- Swap a screenshot for a photo or original PDF
- Send a newer statement with your postcode
Ask live chat first
- Date of birth on your ID differs from the profile
- You moved and the profile address is old
- The request names a document you do not have
- The reason in the message is unclear to you
- A document was marked as supplementary only
The split matters because two of the most common reasons cannot be solved by uploading. If the date of birth on your passport does not match the one saved in your account, Razed asks you to contact live support so the profile can be updated, and to explain why the two differed. The same goes for an address mismatch: either send a document that shows the address already in your profile, or ask support to change the profile first. Uploading the same file again brings the same request back.
Supplementary is not rejected. When a file is accepted as supplementary but is not enough on its own, Razed may ask for more evidence of your source of wealth or account activity, for example a recent payslip or bank statement.
If the verification page itself will not load, check our Razed status guide before you assume a problem with your account. Live chat runs 24/7 inside the site and in the help centre at help.razed.com, and it is the quickest way to ask what a particular request means. Name the document, the reason shown and what you plan to send instead.
Common problems
Razed keeps its own list of the usual reasons for a resubmission request. The table below pairs each one with the fix that normally clears it, so you can check your files before you press upload.
| Problem | Quick fix |
|---|---|
| Birth date missing | Complete profile |
| Birth date mismatch | Live chat |
| Expired ID | Valid document |
| Passport back | Send front |
| Address mismatch | Other document |
| Neobank statement | Traditional bank |
| No postcode | Full address |
| Card cut off | Four corners |
| Screenshot or scan | Photo or PDF |
Swipe to see all columns
The compliance team checks your documents against your profile, so an empty date of birth field stops the review before it starts. For passports, Razed asks for the front rather than the back side, so the page with your photo and details is the one to send.
Address proofs cause the most repeat requests for Kiwi players. Razed does not accept documents from neobanks or digital banks as proof of address, so a statement from an app-only bank will come back even if it looks perfect. A statement from a traditional New Zealand bank or a power, broadband or water bill works better. Whatever you choose must show your full address including the four-digit postcode, the issuer's logo and a date of issue in the last 180 days, and the whole page has to be visible without cropped or hidden parts.
Shoot, do not scan
Razed's resubmission list flags screenshots, scanned and edited files. A sharp phone photo in daylight is the safe default.
Keep the PDF original
A statement downloaded from your bank as a PDF is fine. Printing and rescanning it turns it into a scan.
Read it on screen
Zoom into your picture before uploading. If you cannot read the expiry date, neither can the team.
One point of confusion is worth knowing about. The proof of address article says a scanned copy, screenshot or image is fine for that document, while the general resubmission list says screenshots, scans and edited documents are not acceptable, and the identity, payment and source of funds articles all rule screenshots out. An original photo or PDF for every document avoids the question.
Step by step
Razed does not publish screenshots of its verification page, so here is Razed Casino verification in the order the help centre asks for it. You can verify your Razed account before you reach the limit, which means a large win is not held up by paperwork later.
Complete your profile
Fill in your date of birth and your full residential address, postcode included, exactly as they appear on your documents. A missing or mismatched date of birth is the first thing the compliance team checks.
Open the verification page
Sign in and go to the verification page in your account. Documents are uploaded there by section, and proof of payment has its own place under Level 3 - Source of Wealth.
Upload your photo ID
Take an original photo of your passport front or of both sides of your driver licence or ID card. Keep all four edges in the frame and make sure the name, date of birth, photo and expiry date are sharp.
Add proof of address
Upload a bank statement, utility bill, credit card statement, insurance policy, lease or mortgage statement issued in the last 180 days. It must show your full name, full address with postcode, the issuer logo and the date of issue.
Prove your payment method
If you deposit with a card or bank transfer, add proof under Level 3: a photo of the card with the CVC covered, or a bank statement showing your name, the bank name and your account number.
Answer any follow-up
The compliance team reviews the files and may ask for a resubmission or extra documents, such as proof of source of funds. Reply with the exact document requested and keep live chat open for questions.
Gather everything before you open the page. Tick each item below as you get it ready on your phone or computer; the bar fills as you go, and the items marked "if requested" can wait until the compliance team asks for them.
A NZ driver licence counts as photo ID but shows no address, so it never doubles as address proof. If you only deposit with crypto, the Level 3 card and bank proofs do not apply to you.
Once the team has approved your documents, withdrawals above the threshold open up. Fiat withdrawals go back to the method you deposited with: a card or Paysafecard deposit is paid back to the card or by bank transfer, depending on availability, and crypto goes back to crypto. When everything is in place, you can head back to the Razed cashier and request your payout.
Myths and misconceptions
Most worries about Razed KYC come from old forum threads. Here is what the help centre actually says.
- "You must verify before you can play." Razed lets you deposit and play up to a total set in its rules before it asks for proof of identity, address and payment. Verification is about withdrawing beyond that point, not about getting in the door.
- "Being asked for documents means I am under suspicion." The threshold applies to every player, and each article opens with the same line about the compliance team's right to ask for documents. It is a routine anti-money laundering step that also stops anyone else cashing out your balance.
- "Any bank statement proves my address." Statements from neobanks and digital banks are not accepted as proof of address. Use a traditional bank, a utility bill or another document from Razed's list.
- "A screenshot from my banking app is enough." Screenshots are ruled out for identity, payment and source of funds, and the resubmission list flags them generally. An original PDF or a photo of the physical document is what passes.
- "Kiwis need to hand over an IRD number." Razed does not list an IRD number or tax records anywhere in its verification articles. Do not send documents nobody asked for.
- "Crypto accounts never get checked." No help centre article exempts crypto players, and the compliance team can request documents from anyone. Crypto users simply skip the card and bank proofs.
The reality is friendlier than the myths. Razed publishes its document rules openly, gives a reason with every resubmission and keeps live chat open around the clock. For most people verification is a one-off job: once your ID, address and payment proof are approved, the withdrawals that follow a good run on Plinko, Mines or Sugar Rush 1000 do not wait on paperwork.
If you are still deciding, you can open a Razed account and upload your documents on day one. For a wider look at how we check the facts on this site, see our fact-checking page.
Razed verification questions
Razed lets you transact up to a total set in its rules without extra checks. Once your activity passes that total, you need to complete proof of identity, proof of address and proof of payment on the verification page before you can withdraw above it.
The help centre lists a passport, a driving licence or an official government-issued ID card. For a licence or ID card you send both sides. The document has to show your full name, date of birth, an unaltered photo and the expiry date, with all four edges in the picture.
No. A New Zealand photo driver licence does not print your address, so it only covers identity. For address you need a separate document from the Razed list, such as a bank statement or a utility bill issued in the last 180 days.
Razed does not publish a review time for verification. Documents go to the compliance team, which either approves them or asks for a resubmission with a reason.
Nothing in the help centre exempts crypto accounts, and every document article states that the compliance team can request what it needs. The Level 3 proof of payment list is written for card and bank payments, so a crypto-only player usually has less to send there.
The usual reasons are a statement older than 180 days, an address without the postcode, a cropped page, or a statement from a neobank or digital-only bank, which Razed does not accept as proof of address.
No. Razed does not list an IRD number or any tax document among its accepted documents for identity, address, payment or source of funds.
Documents sorted - your next withdrawal is clear
Verify once and the big wins come out without delay. Sign in, upload your ID and address proof, and enjoy the 100% welcome match with free spins on Sugar Rush 1000.
Written by Mark Johnson
Casino Review Expert • 6+ years expertise
We read every verification, payment and account article in the Razed help centre on 1 October 2026 and matched each document rule on this page to them before publishing.
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